Tag Archives: career

Failure to Communicate

I communicate for a living. Story telling, blogging, marketing messaging and communication strategies. Of all the people I have worked with, the most challenging are those who think they are good communicators, but aren’t. They may be fine verbalizing an idea or thought, but ask them to write it down and disaster strikes. Some gremlin crawls in and blocks the words, scrambling them from their brain to their hands. There is no helping them understand their diagnosis. Their denial of the truth screeches like fingernails on a chalkboard.

It may be my simple mind, but I can take a complicated message and break it down into succinct statements, paragraphs or bullet points. The key is to not over-communicate. To explain how to fry an egg, there is no need to explain the reproductive system of the chicken first.

Clearly, there are far more complicated topics than frying an egg. It’s been my experience that with detailed complicated issues, the best way to communicate is to break them down into smaller, more manageable pieces of information.

So we have these non-communicators who think they are great communicators and driving us real communicators nuts. I’m not naming names, but let me encourage you to please for the love of connecting with others, slow down and really think about what you want to convey before attempting to do so. This may help. Or it may not and you may see me running away from you screaming.

Thanks for listening.
KK

 

 

Do you do great work?

bzmotivationWork is important. Doing great work separates us from so many who settle for doing just enough to get a pay check. How important is it to love what you do? We spend a lot of our adult life at work so it’s important to like the work and be interested in it.

Too many times our identity is declared by the work that we do. This can happen with or without our permission. All that matters is that we know who we are when the work goes away.

If you met someone new and had to get to know them without knowing what they do for a living, could you? Could you tell someone else who you are without telling them what you do for work?

This challenges us to have something else in our life that is a priority and something we love — play music, on a sports team, a part of a church, have a hobby. Or some other way to demonstrate who we are without work.

Think about it,

KK

 

 

6 Things I’m grateful for – One at a Time – Number 6

Anyone can do a top ten list, but a top 6 list, that’s original – and it’s not because I couldn’t come up with 10 things.  For the next six days, there will be a post a day with something I’m grateful for.   They are not in any priority; all are equal.pencils and paper

Today I am grateful for those days when I give it all and at the end of it I am completely spent.  The activities for the day can be full of work, writing or volunteer projects. Those days have been plentiful recently and for that I’m grateful.  There is something wonderfully fulfilling about working hard, giving my all with excellence.   I can do a string of these days for a while, but when I start looking forward to time off that I know I’ve maxed out.

Slowing down recharges me for the next wave.

All the best,

KK

Thought Provoking…

“Tell me and I forget, teach me and I may remember, involve me and I learn.”

― Benjamin Franklin

 

There are those individuals who in their 20’s after graduating college are true go-getters.  They work hard, get involved and are all about their upwardly mobile status.  But somewhere along the way they slow down and begin to cruise; maybe they gain a little market knowledge and begin to think they know a little something.  They get into their routines of life, work, family, children — all very important.  But in doing so, they don’t get involved, they just fill their time being busy — or rather they let their time GET filled with stuff.  But are they continuing to learn and expand their mind and life-experiences.  Are they watching life go by on their television screens or are they engaging in interesting and meaningful activities? Are you an active participant in life?  This quote from Benjamin Franklin made me wonder…

There is a line from the movie Shawshank Redemption, “You either get busy living or get busy dying.”

So, what are you doing today?  Are you expanding your experiences and knowledge of life, love and all there is in this great big world?  What are you doing?

Happy Friday,

KK

Let’s Talk Customer Service

mediocrity 2Over 85% of the jobs in the United States are service oriented.    These services may focus external of the business such as a customer service representative or any employee who interacts with customer making a purchase.  Other service position focus internally such as an administrative department or IT department of a company.

Let’s take a look at those roles in which the services provided directly impact the image of a company, the future of its employees and sales.   As consumers we carry an expectation when making a purchase.  Our expectation falls in line with the quality or expense of the item we are going to purchase.  Therefore, our expectations when at a fast food restaurant are different from that of a four-star restaurant.  Can we agree on this?

I have to give kudos to an employee at the MacDonald’s in Jeffersontown, Kentucky.  I went in to purchase a plain cheese burger for my mother-in-law.  The restaurant was fairly busy. After standing in line for a short time, I placed my order, paid, waited and when handed a bag, I walked out.  Before I stepped off the sidewalk, a female employee came after me and said, “Mam, I’m sorry, we gave you the wrong burger.  That isn’t a plain cheese burger.”  A little surprised with her effort in the midst of a lunch rush, I followed her in to trade what was in my bag, for the correct special order burger.   She handed me the new bag, smiled and apologized again.

I must admit, I walked out thinking two things:  “Way to go McDonald’s for hiring such a good employee and that girl will go places.”  She took her entry level, order-taking position at McDonald’s seriously.  With so many jobs available in service positions, to be successful for both the ework ethic 2mployer and the employee, it is the front line employees (representatives of the business) who make the difference.

On the contrary to my experience at the fast food giant McDonald’s, I was recently doing weekly shopping at the Stoneybrook Kroger.  I went in the morning in the middle of the week; not a really busy time for the grocery.  I went through the store with my list and coupons filling our family’s food needs.  With the list fulfilled I proceeded to the checkout.  After completely unloading the cart, I remembered an item I didn’t pick up.  So I asked the cashier where the humus could be found.  She looked at me blankly and said, “I have no idea.  I’m up here all day.  I don’t know where anything is in the store.” She went back to ringing up the groceries making no effort to ask someone else where the item could be found.

Holding back my laugh and lecture of this twenty-something, I shook my head, and finished my transaction.  Looking at her badge, I was hoping to find a trainee sticker or some reason she wouldn’t have a clue where to find items in the store.  There was no indication of being a recent addition to the Kroger team.  I will find humus elsewhere, but the sad thing is that the cashier will go nowhere.  She is a “front line” representative of the Kroger Company and has no idea where to find things in the store.

I will gladly extend grace to customer a representative who are obviously having a bad day but still shows up and tries.  And to those in entry-level positions who take the opportunity seriously as a proving ground for their future, “good for you”!

To those who are in a position of hiring or of mentoring the new employees or young adults in a business, PLEASE, help these young people learn early in their careers, how doing even the most entry-level position with care and excellence will make all the difference in where they find themselves down the road.

All the best,

KK